Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) – Foyez Shop
Last Updated: September 20, 2025

Welcome to the Foyez Shop FAQs! Here you will find answers to the most common questions about our products, shipping, returns, and more.

- What products does Foyez Shop offer?

We specialize in home, kitchen, and electrical gadgets designed to make your life easier and more efficient.

- Do you ship to my country?

Yes! We offer fast shipping to 25 selected countries including the United States, Canada, the United Kingdom, European Union (EU), Australia, New Zealand, and more. For the full list of supported countries, please check our shipping policy.

- Do I have to pay customs fees or import taxes?

International orders may be subject to customs duties, VAT, or local import fees based on your country’s regulations. These charges are the customer’s responsibility and are not included in our product or shipping prices. Foyez Shop recommends checking your local customs rules before placing an international order.

- How long does it take to ship?

- United States, Canada, United Kingdom, European Union (EU), Australia, and New Zealand: 7–10 business days (Standard) or 3–5 business days (Express)
- Asia and other regions: 10–15 business days (Standard) or 5–7 business days (Express)
Note: Delivery times may vary depending on customs clearance, local carriers, or unforeseen delays.

- What payment methods do you accept?

We accept all major credit/debit cards and secure payment gateways to ensure safe transactions.

- Can I track my order?

Yes! Once your order has been shipped, a confirmation email with the tracking number will be sent to you. Tracking updates may take 12–24 hours to appear online after being sent.

- What is your return policy?

We offer a 14-day easy return if items are unused, in the original packaging, and in the condition received. For full details, please see our Return & Refund Policy page.

- How can I contact customer support?

You can contact us at support@foyezshop.com or via the Contact Us page. We aim to respond within 24–48 hours on business days (Monday–Friday).

- Do you offer secure checkout?

Of course! Our store always uses SSL encryption to keep your personal and payment information safe.

- Can I cancel or change my order after placing an order?

Orders can be canceled or changed before shipment. Once an order has been shipped, please follow our shipping policy for changes or cancellations.

- How can I stay updated on new products or offers?

Subscribe to our newsletter to receive the latest updates, offers, and product launches, and follow us on social media.

- Is there any restriction or prohibited use of this website?

Yes. You agree not to use our website for any illegal purpose or to violate any local or international laws and regulations. Any misuse, manipulation, or attempt to gain unauthorized access to our systems, data, or services is strictly prohibited. Foyez Shop reserves the right to take appropriate action in case of such misuse.

Thank you for shopping at Foyez Shop. We hope this FAQ page helps answer your questions. For anything else, feel free to contact our support team at any time.